Payment and refunds

This is an English translation for convenience. If it differs from the Ukrainian version, the Ukrainian version prevails.

These terms are an integral part of the Storeforma Public Offer.

1. Payment

1.1. Plans are paid in advance for a month, a quarter or a year. There is no free Plan: a new store gets a free trial month of the Showcase (Vitrina) Plan, and you can also try the Platform in a demo store. Current prices are on https://storeforma.com.ua, https://storeforma.com and in the Account.

1.2. Payment methods:

• a Visa or Mastercard card, Apple Pay, Google Pay, on the payment service's secure page;
• a bank transfer against an invoice, for sole proprietors and companies;
• the Account Balance (an advance paid by card or transfer).

1.3. Card data is entered on the payment service's page. Storeforma does not receive or store the full card number or the CVV code.

1.4. Prices are in Ukrainian hryvnias (UAH); a card in another currency is converted by your bank. The Provider is a single tax payer, group 3, and is not a VAT payer.

2. Auto-renewal and plan changes

2.1. If you agreed to save your card for auto-renewal, the next period is charged automatically on the day the current one ends.

2.2. You can switch off auto-renewal or delete the card in the Account at any time. Access remains until the end of the period already paid.

2.3. In the Account you can choose how renewals are paid: manually by the link in the email, from the Balance, with the saved card, or from the Balance topped up by card. The card is charged automatically only after your separate consent.

2.4. 7 days before the end of the Paid period we send an email with the amount and date of the next payment, and a reminder 3 days before if the invoice is still unpaid. If the charge on the last day fails, we tell you why and try again 3 days later. What happens if the period is never paid is set out in section 7 of the Offer.

2.5. A switch to a more expensive Plan takes effect immediately. You pay the difference between the daily prices of the new and the current Plan for the days left in the Paid period; the end date of the period does not change. We show the amount before payment.

2.6. A switch to a cheaper Plan takes effect from the next Paid period. Until the end of the period already paid, the current Plan applies and its payment is not recalculated.

2.7. The price at which you subscribed to a Plan, including a promotional one, is kept for every renewal as long as the subscription is not interrupted (clause 6.2.1 of the Offer).

3. Refunds

3.1. First payment. If you paid for a Plan for the first time (for a month, a quarter or a year) and changed your mind, we refund the full amount if you contact us within 30 days of that payment. This applies once per Customer. A surcharge for switching to a more expensive Plan (clause 2.5) is not refundable.

3.2. Cancelling later. After 30 days from the first payment, and for later Paid periods, the current Paid period is not refunded. Switch off auto-renewal so that the next charge does not happen.

3.3. Our initiative. If we stop providing the services for a reason other than your violation, we refund the unused part of the payment for the current Paid period in proportion to the full days remaining.

3.4. There is no refund:

• if the Store was blocked or deleted for a violation of the Terms of use or the Agreement;
• for Additional services already provided;
• for domain names and third-party services paid through us;
• for Platform interruptions, failures and changes to features: a refund of the unused part of the payment is the only possible form of compensation, as provided in clause 14.3 of the Agreement.

3.5. Additional services. If you cancel an Order before work starts, we refund the full amount. After work starts, we refund the unperformed part less our actual costs (clause 11.8 of the Offer).

3.6. Balance. We refund the unused Balance (advance) on request, less bank fees. Bonus and promotional funds credited by us are not refundable.

4. How to get a refund

4.1. Write to support@storeforma.com.ua from the email in your Account. Include the Store address and the payment date.

4.2. Money is returned by the same method used for payment within 10 business days after the refund is confirmed. When it reaches the card depends on the bank.

4.3. If you initiated a chargeback through your bank without contacting us, we may block the Account until the circumstances are clarified.

5. Documents

After each card payment you receive a receipt by email. Sole proprietors and companies receive invoices and acts signed with a qualified electronic signature on request.

6. Seller

Sole proprietor (FOP): Andrii Mykolaiovych Rodiuk
Taxpayer ID (RNOKPP): 3316101930
Address: 25 Partyzanska St., apt. 64, Bila Tserkva, 09100, Ukraine
Email: support@storeforma.com.ua
Tax status: single tax payer, group 3; not a VAT payer